Shipping policy

Thank you for shopping with NJ Design Furniture. This shipping policy outlines our order processing times, estimated delivery times, shipping costs, delivery regions, tracking information, and specific delivery considerations for furniture and oversized items.

 

1. Shipping Destinations

We currently accept orders for delivery to the following markets, provided the system indicates availability at checkout:

 

United States, Germany, France, Italy, and Spain.

 

Service availability may vary based on the product, delivery address, product dimensions and weight, carrier restrictions, customs regulations, and local delivery limitations.

 

Unless specific options are provided at checkout, we do not ship to P.O. Boxes, APO/FPO addresses, freight forwarders, hotels, temporary addresses, or incomplete addresses.

 

If your country, region, or specific address cannot be selected at checkout, it means we are currently unable to deliver orders to that location.

 

2. Order Cut-off Time and Processing Time

Our daily order cut-off time is 5:00 PM (Central Standard Time, CST).

 

Orders are typically processed within 1–3 business days following payment confirmation. Business days are defined as Monday through Friday, excluding U.S. federal holidays.

 

Orders placed after the cut-off time, on weekends, or on holidays will begin processing on the next business day.

 

Processing times may be extended during peak seasons or due to payment reviews, address verification, inventory counts, carrier service disruptions, customs document reviews, or circumstances beyond our reasonable control.

 

3. Shipping Costs

We apply fixed shipping rates payable by the customer, based on the destination market and the product's shipping category. Each product's shipping category is determined by factors such as product type, package dimensions, package weight, shipping method, and whether the item requires specialized furniture handling or freight services. The following shipping rates are displayed in the currency of the customer's local market and must be shown prior to checkout and payment:

 

Destination Market Currency Standard Parcel Items Standard Furniture Delivery Oversized Freight Delivery

United States USD $19.95 $89.00 $199.00

Germany     EUR €49.00 €199.00 €399.00

France     EUR €49.00 €199.00 €399.00

Italy         EUR €49.00 €199.00 €399.00

Spain     EUR €49.00 €199.00 €399.00

Delivery Category Definitions:

 

Delivery Category Typical Items

Standard Parcel Items Bedding, pillows, small sleep accessories, small home decor, hardware, small replacement parts, and compactly packaged items.

Standard Furniture Delivery Small-to-medium furniture, bed frames, nightstands, chairs, compact tables, boxed mattresses, and multi-box items that do not require oversized freight handling.

Oversized Freight Delivery Large beds, sofas, dressers, cabinetry, large dining tables, heavy furniture, fragile furniture, oversized packaged items, and multi-box furniture requiring special freight handling.

If an order contains items belonging to different delivery categories, the rate for the highest applicable category will be charged, unless a lower promotional shipping rate is explicitly displayed on the checkout page prior to payment.

 

We do not add hidden shipping, handling, packaging, carrier, or service fees after checkout. If delivery to a specific address is not possible, the checkout system will not allow an order to be placed for that address. If delivery becomes impossible after an order is placed due to carrier restrictions, we will contact the customer and, where appropriate, cancel the unshipped order and issue a refund.

 

Unless explicitly stated on the checkout page that such costs are included, shipping rates do not cover taxes, duties, import VAT, customs clearance fees, customs brokerage fees, or optional special service charges. Unless explicitly stated as included on the product page or at checkout, standard delivery services do not cover the following optional services: delivery inside the home, delivery to a specific room, delivery up stairs, assembly, installation, wall mounting, removal of old furniture, packaging removal, or scheduled "white-glove" premium delivery services.

 

4. Estimated Delivery Time

The estimated delivery time includes both order processing time and carrier transit time. Unless explicitly stated in writing, the estimated delivery time does not constitute a guaranteed delivery date.

 

US Standard Parcel Items: Processing time 1–3 business days; transit time after shipment 3–5 business days; total estimated delivery time 4–8 business days.

 

US Large, Heavy, or Oversized Furniture: Processing time 1–3 business days; transit time after shipment 4–6 business days; total estimated delivery time 5–9 business days.

 

US Remote or Service-Restricted Areas: Processing time 1–3 business days; transit time after shipment 6–8 business days; total estimated delivery time 7–11 business days.

 

EU Market Standard Parcel Items: Processing time 1–3 business days; transit time after shipment 5–7 business days; total estimated delivery time 6–10 business days.

 

EU Market Large, Heavy, or Oversized Furniture: Processing time 1–3 business days; transit time after shipment 7–9 business days; total estimated delivery time 8–12 business days.

 

Delays may occur due to factors such as customs clearance, carrier operations, etc.er delays, weather, strikes, holidays, remote delivery locations, incomplete addresses, payment verification, product size restrictions, or other events outside our reasonable control.

 

5. Furniture and Oversized Item Delivery

Some furniture items require special handling because of size, weight, packaging, or freight carrier requirements.

 

Unless expressly stated on the product page or at checkout, standard delivery does not include in-home delivery, room-of-choice delivery, upstairs delivery, assembly, installation, wall mounting, removal of old furniture, removal of packaging materials, or white-glove service.

 

Customers are responsible for confirming that the product can fit through doorways, stairways, elevators, hallways, and the delivery location.

 

If delivery cannot be completed because of access limitations, incorrect measurements, restricted entry, or an unavailable recipient, additional carrier fees may apply where permitted by law.

 

6. Tracking Information

When your order ships, we will send a shipping confirmation email with tracking information if available.

 

Tracking updates may take 24–72 hours to appear after the shipping label is created. Large freight shipments may have less frequent tracking updates than standard parcel shipments.

 

7. Taxes, Duties, Customs, and Import Fees

Before payment, checkout will display the product price, applicable discounts, shipping charges, taxes, duties, import charges, and the total amount payable where those charges are collected by us.

 

For international orders, customs duties, import VAT, brokerage fees, and other government-imposed charges may apply depending on the destination country and shipping method.

 

If checkout specifically states that duties and import taxes are included, those charges are collected at checkout for that order. If checkout does not state that duties and import taxes are included, the customer may be responsible for paying them directly to the carrier, customs authority, or local tax authority before or upon delivery.

 

We do not control customs clearance times or government-imposed charges. We cannot mark orders as gifts, undervalue shipments, or provide inaccurate customs documentation.

 

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

 

We are not responsible for delays, failed delivery, return-to-sender shipments, or additional fees caused by incorrect, incomplete, or outdated address information provided by the customer.

 

If an order is returned because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping fees may apply where permitted by law.

 

9. Failed Delivery or Refused Delivery

If a package cannot be delivered because the recipient is unavailable, the address is incorrect, the delivery is refused, customs fees are unpaid, or the package is not collected, the shipment may be returned to us or treated according to the carrier's procedures.

 

In such cases, carrier return fees, storage fees, customs charges, or reshipping fees may be deducted from any refund where permitted by law.

 

10. Damaged, Missing, or Lost Shipments

Please inspect your order promptly upon delivery.

 

If your order arrives damaged, incomplete, or with missing parts, contact us as soon as possible at info@njdesignfurniture.com.

 

Please provide your order number, photos of the outer packaging, photos of the inner packaging, photos of the damaged item or missing part area, and a description of the issue.

 

We recommend reporting visible shipping damage within 48 hours of delivery. This reporting period does not limit any mandatory legal rights you may have under applicable law, but timely reporting helps us resolve the issue more efficiently with the carrier.

 

11. Delivery Delays

If we become aware that an order cannot be shipped or delivered within the stated estimated timeframe, we may contact you with updated information.

 

Where required by applicable law, you may be given the option to accept the delay or cancel the unshipped order for a refund.

 

12. Contact Us

For shipping questions, contact us at:

 

Store Name: NJ Design Furniture

E-mail: info@njdesignfurniture.com

Phone: +1 973-345-8555

Address: 205 Market St, Paterson, NJ 07505, United States

Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (CST)