Privacy policy
This Privacy Policy explains how Glenwood Custom collects, uses, shares, stores, and protects personal information when you visit glenwoodcustom.com, place an order, contact us, or interact with our services.
1. Who We Are
Store Name: Glenwood Custom. Address: 620 North Highway 67, Florissant, MO 63031, USA. Email: info@glenwoodcustom.com. Phone: +1 (602) 276-8272.
2. Personal Information We Collect
We may collect information you provide, including your name, billing address, shipping address, email address, phone number, order details, payment-related information, customer service messages, return and refund information, product reviews, and submitted content.
We may automatically collect information, including IP addresses, device types, browser types, operating systems, referring pages, pages viewed, access dates and times, website interactions, cookie identifiers, and similar technical data.
We may receive information from third parties, including Shopify, payment processors, shipping carriers, fraud prevention providers, analytics providers, advertising platforms, customer support tools, and marketing service providers.
3. How We Use Personal Information
We use personal information to process and fulfill orders, accept and verify payments, arrange shipping and delivery, provide tracking information, handle returns, refunds, cancellations, and warranty requests, respond to customer inquiries, prevent fraud, protect our website, comply with legal and tax obligations, improve our website and services, send transactional information, send marketing communications (where permitted), and personalize website content and advertising (where permitted).
4. Legal Basis for Processing
For customers in the European Economic Area (EEA) or regions with similar laws, we may process personal information based on the performance of a contract, compliance with legal obligations, legitimate interests, consent, the protection of legal rights, or other legal bases permitted by applicable law. 5. Sharing Personal Information
We may share personal information with Shopify and e-commerce service providers, payment processors, shipping carriers, customs brokers, tax and compliance service providers, fraud prevention service providers, analytics service providers, marketing and advertising partners, customer support service providers, professional advisors, and government agencies as required by law.
We do not sell personal information for profit.
However, under certain privacy laws, certain uses of cookies, advertising pixels, analytics tools, or advertising partners may be considered "sharing," "targeted advertising," or "selling." Where applicable, you may have the right to opt out.
6. Payment Information
Payment card and payment account information are processed by payment processors and platform payment service providers. We do not knowingly store full payment card numbers in our own systems.
7. International Transfers
As we are based in the United States and use service providers that may operate globally, your personal information may be transferred to, stored in, or processed in countries other than your country of residence.
Where necessary, we implement appropriate safeguards for international data transfers, such as contractual protections or other legal mechanisms.
8. Data Retention
We retain personal information for as long as necessary to fulfill orders, provide customer service, process returns, refunds, and warranty claims, comply with tax, accounting, and legal obligations, prevent fraud, resolve disputes, and enforce agreements.
Retention periods may vary depending on the type of information and legal requirements.
9. Your Privacy Rights
Depending on your location, you may have the following rights: to access personal information, request correction, request deletion, object to processing, restrict processing, request data portability, withdraw consent, opt out of marketing emails, opt out of targeted advertising or certain data sharing, and, where applicable, appeal decisions regarding privacy rights.
To exercise your privacy rights, please contact us at: info@glenwoodcustom.com We may need to verify your identity before processing your request.
10. California Privacy Notice
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended. These rights may include: the right to know what personal information we collect, use, disclose, sell, or share; the right to delete personal information; the right to correct inaccurate personal information; the right to opt out of the sale or sharing of personal information; the right to limit the use of sensitive personal information where applicable; and the right not to be discriminated against for exercising privacy rights.
To submit a request, please contact info@glenwoodcustom.com.
11. Marketing Communications
If you have subscribed to marketing emails or messages, you may unsubscribe at any time by using the unsubscribe link or instructions provided in the messages.
Transactional emails—such as order confirmations, shipping updates, return updates, and customer service emails—are not considered marketing emails and may still be sent.
12. Cookies and Similar Technologies
We use cookies and similar technologies to enable website functionality, conduct data analysis, personalize settings, serve advertisements, prevent fraud, and improve website performance. For more details, please refer to our Cookie Policy.
13. Security
We implement reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is absolutely secure, and we cannot guarantee absolute security.
14. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us, and we will take appropriate measures.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page, along with a revised "Last Updated" date.
16. Contact Us
For privacy questions or requests, contact us at:
Store Name: Glenwood Custom
Phone: +1 (602) 276-8272
E-mail: info@glenwoodcustom.com
Address: 44 E Pioneer St, Phoenix, AZ 85040, United States.
Service Hours: Monday - Friday: 9:00 AM - 5:00 PM (CST)